Delivery & Returns
Delivery
UK DELIVERY
We currently dispatch orders exclusively within the UK only (mainland UK, N. Ireland, highlands & islands).
Orders are dispatched Monday - Friday (excluding UK Bank Holidays).
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All orders placed will normally be processed and dispatched within 1-7 business days, depending on stock availability and any personalised requests, and then delivered within 1-3 business days.
Please allow up to 10 business days for receipt of your order.
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Orders will be sent with either DPD or Royal Mail. ​All deliveries are sent on a tracked service, your tracking number will be included in your dispatch email and will also be accessible on the order status page in your Members Account. Delivery services do not include Sunday or Bank Holiday delivery.
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Disclaimer: Please note that we cannot guarantee delivery times and days. While we do our best to dispatch parcels as soon as possible, all parcels are delivered by a third party courier, and as such, delays and logistical issues outside of our control may occur. Exceptionally large orders (which include over 10 suits) may take longer to deliver due to delivery restrictions or may need to be sent in multiple parcels.
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DPD Policy:
On the day of your delivery, DPD will send a notification via text/email to confirm your 1-hour delivery time slot. There will need to be someone present at the delivery address to accept and sign for the parcel.
If no one will be available, you will have various options on your DPD notification email, such as rearranging your delivery or leave parcel in a safe place. If there is no one available to sign for your parcel and no information has been supplied to DPD, a calling card will be left with instructions on how to proceed.
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Delivery to a Neighbour by Default: If no instructions are provided, DPD drivers are permitted to leave parcels with a neighbour. The recipient is not always notified in advance that the parcel will be left with a neighbour, unless the customer specifies a delivery preference via the DPD app.
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Option to Opt-Out: Through the DPD app (or via the notification email after an order is placed), customers have the option to specify that they do not wish their parcels to be left with a neighbour. If this option is selected, the driver will not leave the parcel with a neighbour, and will either attempt another delivery, or follow alternative instructions.
If you encounter any issues regarding your DPD delivery, please contact our customer service team who will do their best to assist.
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Royal Mail Policy:
It is standard Royal Mail policy to return packages to the local Royal Mail sorting office if the recipient is unable to sign for a delivery. If this is the case, you will receive a Royal Mail calling card with instructions on how to collect your parcel or rearrange delivery. If your parcel is not collected or redelivery arranged within 3 weeks, Royal Mail will return the package to us.
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In the unlikely event that you do not receive your parcel, please contact our customer service team at enquiries@suit4you.co.uk quoting your order number.
RETURNS
UK RETURNS
SUIT 4 YOU hopes that you will be completely satisfied with your purchase, however, if you wish to return any goods, they must be returned to us within 14 calendar days* of receiving the order for a refund or exchange.
Please ensure that you contact us at enquiries@suit4you.co.uk within 7 calendar days of receiving your order to request a Return Merchandise Authorisation (RMA) and our returns address.
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​Return costs are the customer's responsibility, we highly recommend using a suitable, durable packaging to pack safely the item(s) you wish to return and arranging the return using a Recorded & Tracked delivery service, as we cannot be held liable for any loss or damage caused during transit.
Any returns can be returned with Royal Mail or a courier of your choice to our returns address.
The returned goods MUST BE in their original condition, unworn, with all tags and labels attached.
Please make sure you are happy with all items before removing any labels, as we cannot accept returns where labels have been removed or if the items have clearly been worn.
All items will be inspected upon return and any in unsuitable condition will be returned to you.
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All garments must be free of fragrance and cosmetic or other marks.
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We cannot accept the return of any underwear or socks for hygiene reasons.
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We cannot accept returns on any item, which has been altered to your own specifications.
Please ensure that your completed Returns Form provided with the RMA is included in the parcel with your item(s). Please note, if your completed Returns Form is not included in your parcel, this could result in a delay to your exchange/refund.
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*Please be sure to retain your receipt from the Post Office/Courier as this will act as proof of postage if the parcel is delayed or lost. We are not liable for any lost returns if a tracking number and proof of postage cannot be provided.
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REFUNDS
If you require a refund, please allow up to 5 business days from us receiving the goods for your refund to be processed, and a further 5-10 business days for the funds to reach your bank/PayPal account. ​
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A refund will be issued for the costs of the returned goods only, delivery costs are non-refundable.
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​​​EXCHANGES
If you require an exchange, please allow up to 10 business days from returning to receive your required exchange - fulfillment of exchanges is dependent on stock availability and any personalised requests.
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All exchanges will be sent with either DPD or Royal Mail and on a tracked service, your tracking number will be included in your new dispatch email. Delivery services do not include Sunday or Bank Holiday delivery.
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A delivery surcharge will apply to all exchanges, for which you will be invoiced separately and a payment will be required before we can proceed with processing and dispatching your required exchange.
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Email: enquiries@suit4you.co.uk