Delivery & Returns

UK Delivery

We currently dispatch orders exclusively within the UK only.

Orders are dispatched Monday - Friday (excluding UK bank holidays).

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All orders placed will be processed and dispatched within 1-7 business days, depending on stock availability and any personalised requests, and then delivered within 1-3 business days.

Orders will be sent with either DPD or Royal Mail. ​All deliveries are sent on a tracked service, your tracking number will be included in your dispatch email and will also be accessible on the order status page in your Members' Account. Delivery services do not include Sunday or Bank Holiday delivery. 

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Disclaimer: Please note that we cannot guarantee delivery times and days. While we do our best to dispatch parcels as soon as possible, all parcels are delivered by a third party courier, and as such, delays and logistical issues outside of our control may occur.

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​​​DPD Policy:

On the day of your delivery, DPD will send a notification via text/email to confirm your 1-hour delivery time slot. There will need to be someone present at the delivery address to accept and sign for the parcel.

If no one will be available, you will have various options on your DPD notification email, such as rearranging your delivery or leave parcel in a safe place. If there is no one available to sign for your parcel and no information has been supplied to DPD, a calling card will be left with instructions on how to proceed.

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Delivery to a Neighbour by Default: If no instructions are provided, DPD drivers are permitted to leave parcels with a neighbour. The recipient is not always notified in advance that the parcel will be left with a neighbour, unless the customer specifies a delivery preference via the DPD app.

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Option to Opt-Out: Through the DPD app (or via the notification email after an order is placed), customers have the option to specify that they do not wish their parcels to be left with a neighbour. If this option is selected, the driver will not leave the parcel with a neighbour, and will either attempt another delivery, or follow alternative instructions.

If you encounter any issues regarding your DPD delivery, please contact our customer service team who will do their best to assist.

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Royal Mail Policy:

It is standard Royal Mail policy to return packages to the local Royal Mail sorting office if the recipient is unable to sign for a delivery. If this is the case, you will receive a Royal Mail calling card with instructions on how to collect your parcel or rearrange delivery. If your parcel is not collected or redelivery arranged within 3 weeks, Royal Mail will return the package to us.

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In the unlikely event that you do not receive your parcel, please contact our customer services team at enquiries@suit4you.co.uk quoting your order number.

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